At Kingsdown, we like to ensure a good night's sleep - that's why our sleep systems are backed by one of the finest warranties in the business.
Your warranty protects you from the day you purchase your sleep system and continues according to the "Warranty Schedule" shown below. In the event that we repair or replace your mattress and/or foundation, this warranty continues your protection from the original date of purchase.
This warranty covers the following items during normal wear:
Items Not Covered:
Items and damages not specifically listed in the “Warranty Coverage” section are not covered, including, for example:
Body indentations can be a normal occurrence in your new mattress, and indicates that the upholstery and comfort layers are conforming to your body's individual contours. Do not attempt to sleep on the foundation or the non-sleep surface of the mattress as they are not made for that purpose.
We have made every effort to ensure we manufacture our sleep sets with the finest materials available. If, however, you do discover a defect in your new Kingsdown mattress or foundation, simply contact the retail store where you purchased your sleep set.
If a covered defect occurs during the warranty period (which is described in the warranty schedule below) Kingsdown will repair or replace (at Kingsdown's option) the defective mattress and/or foundation within a reasonable period of time.
In order for this limited warranty to be valid, you must:
If identical materials are not available at the time of the product service, Kingsdown reserves the right to substitute material of equal or greater value, or, at our option, provide a refund. You'll be responsible for the transportation costs of the product to and from the store or factory, as applicable.
Your warranty does not cover products found to be in an unsanitary condition or when the product failure is due to causes other than defective materials or workmanship.
Exclusive Remedy/Other Limitations
Any and all implied warranties on this product, including any implied warranty of merchantability or fitness for a particular purpose, shall not exceed in purchase by the consumer. The service terms stated in this warranty shall be the consumer's sole and exclusive remedy in the event of product failure during the warranty period. Kingsdown shall not be liable for incidental or consequential damages arising out of the use of this product or inability to use this product, or the for the breach of this or any other express or implied warranty.
Kingsdown does not warrant that this product is suitable for any person's medical condition. Kingsdown makes no warranty beyond that what is contained in writing.
Some provinces do not allow the exclusion or limitation of or incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from province to province. Kingsdown does not authorize any person to create for it any other obligation or liability in connection with this warranty.
It's easy to determine the length of your warranty and its terms. Simply match the Warranty Code from your mattress' law tag with the same code on this warranty schedule.
Kingsdown reserves the right to substitute material of equal value.
* Transportation costs are the sole responsibility of the purchaser.