Language: English | French

Frequently Asked Questions

To assist you with any questions you may have about your mattress, please check out some of the most frequently asked questions.

I have a question about my mattress. Who do I contact?

If you don't find the answer in this section, please be sure to contact your local retailer.

How much body impression should I expect in my bed?

With Kingsdown high-end luxury bedding, body impressions up to 2" are considered normal and desirable. Just like shoes that become more comfortable with age as they conform to your unique shape, our systems are designed to conform to your body instead of your body trying to conform to a sleep surface.

To quote the Better Sleep Council on body impressions: "Many of today's top-quality mattresses use extra-plush foams and fibers to create comfort layers designed to cradle your body and relieve pressure. In the first few weeks you sleep on a new mattress with extra comfort layers, you will likely notice some body impressions on the surface. These impressions are normal. They indicate that the comfort layers are conforming to your body as they are supposed to do, and shouldn't be considered a sign that something is wrong with your new mattress."

Kingsdown recommends rotating your mattress to eliminate the degree of body impressions.

I have had my bed a few months and I already have body impressions. Will the body impressions get worse over time?

The vast majority of settling of the components in your sleep system is going to happen within the first weeks of ownership. There should not be any more other than what you have unless your support system deteriorates. You should expect some degree of body signature, but deeper impressions will not occur. If they do, please contact the dealer where you originally purchased your sleep system.

My bed has an odor, where does this come from?

The foam that is used in the manufacturing process can experience some off-gassing but this should dissipate within a week. This only occurs when the mattress comes straight through production and is sent directly to the consumer. Kingsdown does not warehouse inventory, our beds are produced as they are ordered from our retail accounts. We recommend airing the mattress out for a few days. If the odor persists, please contact the retailer where you originally purchased your sleep system.

How often should mattresses be replaced? How long do they last?

Mattresses wear out on different timetables. This is due to numerous factors such as how the mattress was used (guest room, master bedroom, doubled as a trampoline for the kids, etc.), Whether it was cared for properly and the quality of the mattress itself. Other important considerations are how personal comfort levels or a person's lifestyle and body may have changed over the years.

We encourage you to think about these things and ask yourself the following questions as you move through the decades of your life – every 8 to 10 years:

  • Are you sleeping better or worse than you did a year ago?
  • Are you waking up feeling stiff and sore?
  • Does your mattress have visible signs of wear and tear?
  • Would a new mattress improve your sleep?

What is the best mattress that you manufacture?

The answer to that question is a matter of individual taste. What's best for one person may not be the best for you. When it comes to mattresses, there is not a "one-size-fits-all". We are all built differently and have different comfort preferences, so why would the same mattress be "best" for all of us?

To determine the mattress that's best for you, we recommend using the process of elimination to weed out the ones you don't like. Go to a retailer and use the "rest test" to narrow down your choices. As you lie down on the mattresses, pay attention to three of the mattress's most important features: comfort, support and space. The mattress that best fulfills the combination of these needs is the "best" mattress for you.

Do I need to buy a new box spring when I buy a new mattress?

We highly recommend that a new box spring is purchased with your new mattress. Kingsdown's mattresses and box springs are made to work together as a cohesive unit. When a new mattress is placed on an old box spring, the old box spring does not allow the mattress to perform to its design capabilities for pressure relief and postural alignment.

What type of warranty do you have on your product?

Please take a look at our Warranty section for detailed information.

How often should I rotate my mattress?

Kingsdown recommends that you rotate your mattress for maximum comfort and longevity with your new sleep system. By rotating your mattress, the cushioning and insulation materials will be evenly and properly distributed. To help you remember, try rotating the mattress every time you change your sheets.

Will my sheet fit? Where do I find sheets?

Be sure to purchase deep fitted sheets. It's important to remember your Kingsdown sleep system will require sheets that fit loosely. Tight fitting sheets can create a "drum" surface on your mattress. If your sheets are too tight, this can cause a "roll to the middle" effect.

The Kingsdown bed looks a lot taller/higher than the bed I have now. Will it fit my bed?

It's always a good idea to measure where your new mattress will strike your headboard. However, all good quality mattresses are thicker and plusher today to allow for pressure relief and a better night's sleep. If the height of the mattress is a concern, be sure to ask your salesperson about a low-profile box spring.

What can I do if the mattress is too high for my bed?

The last thing you want to give up is the comfort of your Kingsdown mattress. After all, what you are buying is the ability to feel great every morning, have more energy than the day before, and simply enjoy life. A thin, hard, boardy mattress will not allow this. There are several possible solutions to making your new Kingsdown mattress work:

  • Use a low profile bed frame that is designed to lower your sleep system approximately 5".
  • Consider using an extra-low profile box spring.
  • Talk with your sleep professional in the store and he or she may have other solutions they can suggest.

How do I keep my Kingsdown mattress clean?

Kingsdown recommends using a mattress pad on your sleep system. This will help to protect your sleep system from accidents that result in stains. Stains can cause padding deterioration and will void your product warranty.

site design: madeofpixels.ca & michaelgouveia.com